"Customer Care" isn't a set of words; it's a way of life.
We want you to be happy with your purchase and we'll do whatever it takes to make it happen. If you need to contact us for any reason, don't hesitate. We have a toll-free number staffed by friendly and knowledgeable experts in the field of nutrition. They're available Monday through Friday, 9:00am to 5:00pm Pacific Standard Time by calling 1.818.332.1752.
Please contact us for any and all requests to return your order.
Is it safe to enter my card number online?
You can safely enter your entire credit card number via our secured server, which encrypts all submitted information. We utilize SSL and Verisign technologies to protect your purchase information.
Do you send partial shipments?
Gummi King™ does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. Items ordered together may arrive in separate shipments. Delivery times to APO/FPO addresses may vary significantly.
How do I track my order?
After your order is shipped, you will receive an e-mail with the tracking information for your package(s). In some cases, tracking information is not available.
Shipping and Delivery
Gummi King™ currently ships to all 50 United States, as well as APO/FPO addresses and Puerto Rico. Items shipped in the United States will be sent via the U.S. Postal Service and takes 7-10 days.
Currently we ship only to Canada.
Oversize items cannot be shipped to Alaska, Hawaii, U.S.protectorates and Territories, or APO/FPO addresses. At this time, delivery is limited to street addresses in the 48 contiguous states.
This product may settle during shipping. Store at room temperature. Color may change over time due to natural colors. This does not alter the potency of the product. Any clouding of a clear bottle is normal.
Limitation of Liability:
Gummi King™ is not responsible for untimely, lost, incomplete or misdirected Addresses entered by the Customer, computer system malfunctions of any kind no matter what the cause, or phone line disruptions. Any order not received by reason of failure of electronic equipment, computer hardware, computer software or computer system, or from any other error, failure or delay whether or not due to human or technical flaws and whether or not the fault of Gummi King™ or a third party shall not be considered. Gummi King™ is not responsible for incorrect or inaccurate entry or promotion information or for any technical or human error in connection with the offering of the Items, the processing of orders or shipping the orders.
We have no control over our shipping partners, their operations, or events that affect their delivery schedules. For that reason we cannot guarantee on-time delivery.
Gummi King™ respects the privacy needs and concerns of our customers. Any personal information, such as your name, address, email address or phone number ("Personal Information"), that you provide to us is important. We respect your privacy in handling Personal Information relating to you and your transactions with us. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Site, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
Privacy Statement Modifications:
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Sites or send an email describing the changes.
Additional Information about our site
Visiting Our Site: In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Cookies and Tracer Tags:
Our Site uses a technology called "cookies." A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Site in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site.
Our Site may also use a technology called "Tracer Tags." These may also be referred to as "Clear GIFs" or "Web Beacons." This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.
Security of Personal Information:
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We are also committed to employing reasonable technology in order to protect the security of our Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. The most recent versions of Netscape Navigator and Microsoft Internet Explorer can support a secure connection. They can be downloaded for free from the Netscape and Microsoft websites respectively.
Our Privacy Statement and Outside Links:
If you have any questions about our handling of Personal Information, please contact us at Gummi King™, Marketing Department, 14141 Covello Street, Van Nuys, CA 91405, Attn: Privacy Manager. Alternatively, you may call us toll-free at 1.818.332.1752
Last Updated: April 30, 2013